Refund Policy
Effective Date: 10/23/2024
This Refund Policy governs all purchases made from Starvi, including consulting services, digital programs, agency services, and customized deliverables.
By purchasing any service or product from Starvi, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. Nature of Services
Starvi provides professional digital marketing consulting, strategic advisory services, personal branding education programs, online courses, agency services, and customized digital solutions.
All services provided are professional services and/or digital goods delivered electronically.
Due to the nature of these services, specific refund limitations apply.
2. 1:1 Consulting Services
2.1 Scheduling and Delivery
A consulting session is considered delivered once:
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The session has taken place; or
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The scheduled session time has passed without client attendance.
Failure to attend a scheduled session without prior notice does not entitle the client to a refund.
2.2 Rescheduling
Sessions may be rescheduled if requested at least 24 hours before the scheduled time.
Requests must be submitted in writing via email.
Rescheduling is subject to availability.
2.3 Cancellations and Refunds
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Cancellations made more than 24 hours before the session are eligible for a full refund.
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Cancellations made less than 24 hours before the session are non-refundable.
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Once a session has been conducted, it is considered fully delivered and is non-refundable.
3. Online Courses and Digital Programs
All online courses, training programs, and digital materials are classified as digital goods with immediate access upon payment.
Accordingly:
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No refunds will be issued once access credentials, login details, or downloadable materials have been provided.
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No refunds will be issued due to lack of usage, dissatisfaction, or change of circumstances.
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Access to digital content constitutes delivery of the product.
If a verified technical issue prevents access, reasonable support will be provided to resolve the issue. This does not automatically qualify the purchase for a refund.
4. Agency Services and Ongoing Marketing Services
Marketing services, advertising management, SEO services, retainer-based advisory services, and other ongoing agency engagements involve allocation of time, research, strategy development, and operational resources.
Therefore:
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Once work has commenced, fees are non-refundable.
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Commencement of work includes strategy planning, campaign setup, research, document preparation, or any internal resource allocation.
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Monthly or retainer-based services must be canceled prior to the next billing cycle.
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Partial months are non-refundable once work has started.
5. Customized Digital Deliverables
For audits, strategic documents, personalized marketing plans, written reports, or any custom deliverables:
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Delivery of the agreed material constitutes full performance of the service.
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Fees are non-refundable once the deliverable has been provided.
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Dissatisfaction with strategic recommendations does not qualify for a refund.
6. Payment Plans and Installments
If a payment plan is offered:
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The client agrees to complete all scheduled payments.
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The total obligation remains enforceable regardless of usage or completion.
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Failure to make scheduled payments may result in suspension of access.
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Payments already made are non-refundable.
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Terminating access does not cancel the remaining financial obligation.
7. Duplicate Charges and Billing Errors
In the event of duplicate charges or verifiable billing errors:
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The client must notify us within 7 calendar days of the transaction.
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After verification, the appropriate refund will be processed.
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Failure to notify within this timeframe may limit eligibility.
8. Unauthorized Transactions
If a client believes a transaction was unauthorized, they must contact us immediately before initiating a bank dispute.
We reserve the right to request verification of identity and purchase authorization.
False claims of unauthorized transactions may be reported and disputed with supporting documentation.
9. Chargebacks and Payment Disputes
Customers agree to contact Starvi directly before initiating a chargeback or dispute through their bank or card issuer.
Initiating a chargeback without prior communication may result in:
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Immediate suspension of services
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Revocation of access to digital programs
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Submission of detailed evidence to the payment processor
We reserve the right to provide documentation including:
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Proof of purchase
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IP address logs
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Access timestamps
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Session attendance records
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Communication records
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Proof of service delivery
Filing a chargeback after receiving services may constitute a breach of contract.
10. Force Majeure
Starvi shall not be held responsible for delays or inability to provide services due to circumstances beyond reasonable control, including but not limited to:
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Internet outages
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Platform failures
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Government actions
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Natural disasters
In such cases, reasonable efforts will be made to reschedule or adjust services.
11. Limitation of Refund Eligibility
Refunds will not be granted for:
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Change of mind
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Financial hardship
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Lack of results
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Misinterpretation of service scope
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Failure to read service descriptions
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Subjective dissatisfaction
Clients are responsible for reviewing all service details prior to purchase.
12. Governing Law
This Refund Policy shall be governed by and interpreted in accordance with applicable international commercial standards and the jurisdiction applicable to Starvi’s registered business entity.
13. Acceptance of Policy
By completing a purchase, the customer explicitly confirms that they:
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Have read this Refund Policy
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Understand the non-refundable nature of digital services
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Agree to the terms stated herein
14. Contact Information
For refund-related inquiries:
Email: info@starvidigital.com
Include:
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Full name
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Email used for purchase
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Transaction date
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Description of the issue